Active in 220 countries and territories and serving local and multinational customers, DHL offers the broadest range of services in the logistics industry. This provides employees with a broad range of challenging growth opportunities. Our employees can take pride in being part of a strong, diversified team that masters challenges and brings value to our organization and those of our customers.
Job description
Positions :- Executive( KYC Verification)
No of Positions :- Multiple Openings
Location:- Gurgaon (Udyog Vihar)
Education:- Any Graduate
Roles and Responsibilities
Overall Job Purpose:-
Validate customer KYC document uploaded at KYC website and approve or reject as per SOP
Also, update internal system on action taken and prescribed SOP.
Job Description:-
- Assist the Team Lead to carry out relevant assigned work & accurate action on verification cases assigned.
- Completion of assigned worked in stipulated time with accuracy
- Preparing complete productivity & sharing with the respective team & stakeholders.
- Managing activities assigned by team leader
- Response on mail
- Provide services to the gateways / customer service / service centre / Sutherland Global / Concentrix by supporting in resolution of query, within SOP.
- Managing activities & work of mailbox.
- Regular working on DHL KYC site and ensure timely completion of job accurately
- Follow up with DHL IT in case system related challenge like slowness and down
- Highlight to team leader and manager with crucial information
- Undertake any projects/duties assigned by the team leader and project manager
- Complete daily and weekly productivity reports to measure individual and department effectiveness.
- Ensure that customer information is maintained accurately on the customer database
- Validation of (Approve/ Reject) DHL KYC within TAT
- Quality check of the activity performed.
Required Candidate profile
- Typing skills (at least 25 wpm preferable)
- Telephone skills (excellent)
- Conflict resolution skills (excellent)
- Technical Skills (Telephone systems, Order/Shipment Track & Trace Systems and Order Booking systems preferable)
Please note :-
It’s a 3rd Party Role
Time and Venue
23 June , 9.30 AM – 4.30 PM
DHL Supply Chain India Pvt. Ltd. 445, 4th Floor, AIHP Horizon Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122 008, India
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