Launched in 2006, Croma was the first one-of-its kind large format specialist retail store that catered to all multi-brand digital gadgets and home electronic needs in India. Over a decade since its inception, today Croma caters to over 10 Million customers and has almost become synonymous for all electronics needs, with its tech-savvy staff, product range, online presence and the will to help customers
Job description
Education :Any Graduate
Customer Service
- Follow10 feet Rule :: Greet EVERY customer who comes within a 10 Feet radius of any staff
- Follow Lean time equals Learn Time principle at all times
Complaint Management :
- Resolve customer complaint & queries as per defined process. Ensure SLA adherence
- Where required, escalate to SM and provide on priority resolution
Facilitation :
- Installation : Manage end-to-end installation process for calls created at store
- Repair : Follow repair facilitation process for carry in products (EW/DOA/FS)
- RPA : Assist customer on product returns, follow inward RF process
- Follow up with head cashier on account sale closures
- Interact across touch points (customer/brand/EW/CC), review & follow-up on pending repair calls
Service assurance
- Proactive out calling to customers on high value purchase as per SOP
- Continuous update during installation & repair on in-store facilitation to customers GAN/ID
Reporting
- Daily : Checklist update on share point. SM & CSM to review daily report
- Weekly : In-store meeting with SM & CSM to review service performance
Hygiene standards(Daily):
- Keep CSD table FREE of clutter
- Checks availability of drinking water & disposable glasses
- Maintain personal grooming as per company standards
- Adhere to assigned shifts
- Attend daily store briefing
Time and Venue
20th January , 11.00 AM – 4.00 PM
Venue: Nagarjuna Ikon, Survey No 19, Kothguda Village Serlingampally mandal, Plot 4, Gachibowli – Miyapur Rd, opposite bus stop, Kondapur, Telangana 500081, India (view on Map)
Contact – Vaishnavi Gandham ( 8121020185 )
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