Wipro Limited (formerly, Western India Palm Refined Oils Limited) is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro from July 2020. Wipro’s capabilities range across cloud computing, cyber security, digital transformation, artificial intelligence, robotics, data analytics, and other technology consulting services to customers in 167 countries.
Job Description
Walk-in Drive invitation for Associate-Back Office-Non Voice(US HR Operation) on 18-Oct-23 | Work Location : Gurgaon
Requirement
Associate (Process: US HR operations)-Night Shift (Both Side Transport)
Basic knowledge of MS office & Excel
Good Communication skills
Work Experience
0-36 months
Summary
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience
Any/Basic MS Excel
Category
Back office/Data handling or data management
Working Conditions
Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.
Service Agreement
Applicable for 1 year (Mandatory)
Education Skills
Only Non-Tech graduate – BA/B.Com/B.Sc (non-technical), BBA/ BCA/ MA, M.Com, part time MBA. (B.Tech/M.Tech/Full Time MBA-are not eligible)
Work Location
Gurgaon
Note : Mandate to carry your original ID Card and final (Double) vaccination certificate
Time and Venue
18th October , 11.00 AM – 1.00 PM
Building 2, Candor Tech Space, IT/ITES,SEZ, Tikri, Sector-48, Gurgaon – 122001
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